At Boards & Blanks LLC we want you to be completely satisfied with your hardwood. This policy explains how returns, refunds, and exchanges work.
Return window
You have 30 days after receiving your order to request a return. To be eligible, the item must be unused and in the same condition you received it, in its original packaging, and accompanied by your receipt or proof of purchase.
How to start a return
To start a return, contact us at [email protected] or (779) 994-4160. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged or incorrect items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Items that cannot be returned
Certain items cannot be returned, including custom or personalized orders (wood cut to your specifications), sale items, and gift cards. Get in touch if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, you will be refunded to your original payment method. Please remember it can take additional time for your bank or credit card company to process and post the refund.
Questions? Contact Boards & Blanks LLC, 6711 Sands Road, Unit D, Crystal Lake, IL 60014 · (779) 994-4160 · [email protected]